For the last few months all mail has been delayed in connection with COVID-19, especially international one. We have received very strong complaints from some customers regarding this every day. Although we truly understand the frustration of not receiving the products you purchased, we would like to inform you that we are not responsible for this issue nor are we able to fix it completely.
Nevertheless, we have been working hard to improve the situation. For example, we send the items as soon as possible after receiving your order. In addition, we have considered various mailing methods for mailing to countries where the delivery of Japan Post has been suspended, and now we are sending goods by UPS. However, there is a delay with UPS as well. According to the representative of UPS it may take several months before the goods arrive. (of course, it depends on the country). Therefore, we would like each customer to be aware of the delay before purchasing the scores. Otherwise, please consider purchasing the PDF versions or purchasing after the mail system has been restored.
We would like to thank all the customers who have purchased scores from us especially in this difficult situation. We will continue to do our best to provide quality scores.